10 FAQ’s About Preventive Maintenance
Q: What is Preventive Maintenance (PM)?
A: Preventive Maintenance is a comprehensive maintenance program of scheduled service requirements designed specifically for the customer, type of vehicle, and application.
Q: What is the objective of Preventive Maintenance?
A: Preventive Maintenance is intended to maximize uptime and minimize downtime. PM can eliminate unscheduled stops by keeping equipment in optimal operating condition and optimizing component life cycle.
Q: Why should you consider Preventive Maintenance on a new vehicle?
A: Purchasers of a new vehicle expect a reduction in maintenance cost, but that does not mean that a new vehicle requires less Preventive Maintenance. For example, look at how successful fleets maintain their vehicles. When fleets buy new equipment they place the units on the same maintenance program as their older equipment. Why? Because they have proven, through experience and detailed tracking, that, in order to achieve the lowest possible operating cost and maximum uptime, they need to perform Preventive Maintenance from day one.
Q: What is “Break-Down Maintenance”?
A: Simply put, it means that you plan to fix it when it breaks. Not a very cost-effective way to maintain a truck.
Q: What does an unscheduled stop cost you? What is so problematic with “Break-Down Maintenance”?
A: The inadequacies of this type of maintenance are numerous. First, consider the monetary cost and the cost of not servicing your customer efficiently because your truck is down. Breakdowns always seem to occur in the off hours and in remote un-serviced areas. This means an expensive road call, tow bill, and more down time compared to a scheduled shop visit. Second, just as Preventive Maintenance controls the life cycle cost of your equipment, it also maximizes the service life of individual components. Consider, loose alternator or A/C compressor mounting, a hose rubbing, wiring harness chaffing, electrical terminals corroding, front axle running out, wheel seal leaking, and so on going unattended. Left unchecked, such problems can cause unnecessary damage and unplanned expense. Unlike PM, Break-Down Maintenance does not have a scheduled or controlled budget.
Q: Why should your dealership perform the Preventive Maintenance on your truck?
A: There are several advantages to turning to your dealer for Preventive Maintenance. No one is more qualified to inspect, maintain, and repair your truck. Your dealer’s technicians are trained specifically for the product and are kept up-to-date on all aspects of service and repair as recommended by the manufacturer. The service department has the latest in diagnostic equipment and a direct link to Tech Support when needed. Your dealer’s service shop uses approved original equipment replacement parts that carry an Original Equipment Manufacturer (OEM), no-hassle, parts and labor warranty. In addition, the dealer can perform all aspects of repair including warranty work, recalls, and service programs. This means that when your vehicle is in for a scheduled PM, all necessary service items can be performed, thus providing a one-stop shop avoiding the additional downtime of having to take your vehicle to another shop for follow-up work. You can’t get this level of service from an independent shop.
Q: What benefits can I realize with a dealer Preventive Maintenance Program?
A: With a dealer PM Program, you will get:
- Personalized, trustworthy service
- Lowest possible operating cost
- Maximized uptime
- Minimized unscheduled stops
- No unnecessary delays or fines at roadside inspection
- One-stop service
- Maximize warranty entitlements
- Increased competitiveness by having fleet maintenance
Q: What convenience does Preventative Maintenance afford me?
A: To ensure convenient service, dealers offer extended service hours that include nights and weekends, and express service lanes for routine maintenance & simple repairs. This usually results in a quick turn which means less down time for the consumer.
Q: How is pricing determined?
A: Your local truck dealer has competitively priced fast service. In addition to the best service, your dealership often offers the best local price.
Q: Is my satisfaction guaranteed?
A: In sales, service and parts availability, satisfaction is the primary goal of every dealer. The best way to achieve this is to offer the best service support for your truck at the best price.