Mack Trucks – Overall Customer Satisfaction Award
Last month during the annual Mack dealer meeting, Bergey’s Truck Centers was honored to receive the 2018 Mack Overall Customers Satisfaction Award for our Pennsauken, New Jersey truck center.
“I want to thank all of our team for their ongoing efforts to help us achieve this level of customer satisfaction. I am humbled and proud that our team’s focus to Keep Customers on the Road and their hard work, passion and innovation deliver results that our customers notice and appreciate.” Dave Schlosser, VP of Commercial Operations at Bergey’s Truck Centers.
Mack determines the recipient of this award based on a composite score across multiple attributes:
- Customer Experience Management (CEM) scores
- Service training levels for technicians
- Purchased coverage sales
- ASIST metrics
- Technician support statistics
- Warranty metrics
“This award is significant to our team as it directly relates to our brand promise of Keeping Customers on the Road. This award is a testament to our team successfully fulfilling that brand promise.” Mark Bergey, President of Bergey’s Truck Centers.
Bergey’s Truck Centers is a family owned and operated business serving the Philadelphia region since 1924. Bergey’s Truck Centers operate eight truck center locations in southeastern Pennsylvania, New Jersey, Delaware, and Maryland. Bergey’s Truck Centers is a certified dealer for Mack, Volvo, Hino, Isuzu, and Fuso truck brands. Bergey’s offers commercial truck solutions including new and used truck sales, heavy-duty truck service for all makes and models, an extensive heavy duty truck parts department, full-service truck leasing, medium and heavy-duty truck rental and a commercial truck collision center. Bergey’s also operates six Bergey’s Commercial Tire Centers offering light duty to off-road tire sales and service.