GuardDog® Connect: Say hello to your uptime ally.

June 2015

GuardDog® Connect gives you a copilot that’s dedicated ito keeping you on the road. It connects your truck to a 24/7 network of support staff and repair centers. If something happens to your truck on the road, GuardDog® Connect detects the problem instantly and calls it in—usually before you can even tell that anything’s wrong. If the issue needs immediate attention, it contacts Mack®’s OneCall™ customer center with the fault code. A team of experienced technicians evaluates the fault code and identifies the exact issue and repairs needed. The driver is then instructed where to take the truck. Upon arrival, the dealer and technicians can get right to work, since Mack ASIST’s OneCall has forwarded all the necessary information—including parts needed, service instructions and diagnostic information to get you back on the road faster.

As an extension of our Pedigree Uptime Protection integrated customer support platform, GuardDog® Connect makes sure that your Mack is the most dependable truck on the road.

GuardDog® Connect:

  • Increases uptime with proactive repair scheduling
  • Eliminates maintenance surprises for the customer
  • Adds a live connection to a network of support staff and repair centers through Mack ASIST
  • Provides driver peace of mind

GuardDog® Connect works hard to keep you on the road.

IdentifiesAlertsServes
Fault Codes Decision-makerSchedules repairs and makes sure parts are available
Diagnostic needsOneCall customer care centerCommunicates to all parties, keeping everyone on the same page
Maintenance milestonesService providersTracks maintenance and repair information, reducing administrative costs
Solutions

“Say hello to your uptime ally.” http://www.macktrucks.com/parts-and-services/service-and-protection/telematics/. Mack Trucks. Web. 30 June 2015.