Bergey’s Truck Center Honored as 2013 Highest Customer Satisfaction in United States by Volvo Trucks NA
With a focus and dedication to “Keeping Customers on the Road™,” Bergey’s Truck Center was recently acknowledged for their commitment to customer satisfaction at the 2013 Volvo Trucks North American Dealer Management Meeting in Dallas, TX.
Bergey’s Truck Center President, Mark Bergey, accepted the honor on behalf of the company. “This prestigious recognition reinforces our pledge to our customers,” stated Bergey. “We will continue to demonstrate excellence within every facet of our business and maintain our core mission of being the premier commercial truck solutions company that our customers have come to rely on.”
In addition to utilizing cutting-edge industry technology like ASIST (a customer-facing communication platform), scoring 100% in customer satisfaction and focusing on advanced training for Master Technicians, Bergey’s offers 24 hour service. According to Bergey, “our number one priority is to provide assurance that our customers’ vehicles will be back up and running quickly. We understand that if their wheels aren’t rolling, they’re not making money and keeping their customers happy.”
From left: Greg Yoder, senior service advisor; Dave Schlosser, director of fixed operations; Bill Litosky, service manager; Bill Stainsby, shop foreman